If you are a new owner in need of a warranty request, please fill out this form: Online Service Request Form alternatively, you can download a PDF of our service form here: Post Move-in Service Request Form- PDF
and return it by any of the following methods: E-mail
Fax: Toll-Free 1-866-581-9297
Mail: 2186 East Centre Street Portage, MI 49002
Drop off: Corporate Office (same as mailing address)
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In the event of an evening or weekend emergency which poses an immediate health or safety issue, the after hours pager number is available to you to request emergency service. This number is 1-866-644-4919. An Allen Edwin Homes representative will return your page as soon as possible. If it is determined the request is an emergency, appropriate action will be taken.
Items considered an Emergency:
- Fire: DIAL 911
- Whole House Power Outage: Contact your local utilities provider.
- Gas Leak: Contact your local utilities provider.
- Kalamazoo County Consumers
Energy 800-477-5050
- Grand Rapids:
Michcon 800-395-4005
- No Water: Contact your local water department
To learn more about our 10-Year Structural Warranty, click here!
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